All the answers to your questions about the energy manager and the app

On the back of the power manager (next to the USB-C port) you will find the reset/pairing button.

Disconnect the PANTABOX Energy Manager from the power supply: Restarts the device.

Die Reset/Pairing-Taste im Betrieb mehr als 10 Sekunden gedrückt halten: Alle Einstellungen werden gelöscht. Anschließend startet das Gerät neu.

Für einen Factory Reset (auf Auslieferungszustand zurücksetzen) musst du den Energiemanager zunächst vom Netz nehmen, beim Wiederanschließen die Reset-/Pairing Taste drücken und so lange gedrückt halten bis LED pink/lila leuchtet („Leuchtet pink: Der Energiemanager wird gerade wiederhergestellt (recovery partition). Bitte nicht vom Netz trennen!“). Nach dem Factory Reset wird der Energiemanager neu gestartet.

Charging energy losses always occur with AC charging, as the on-board charger integrated in the vehicle converts the current from AC to DC (rectifies).

These losses vary greatly depending on the vehicle, which is why the gateway sometimes calculates the state-of-charge of the traction battery incorrectly.

If you do not know this value explicitly, we recommend leaving the default setting of 10%. The value can be set in the vehicle settings.

The remote connection is always activated by default.

You can also use this function to access the PANTABOX Energy Manager outside your home network.

You can deactivate or activate the remote connection under System settings -> Connection settings -> Remote connection activated.

The easiest way is to submit a support request via the PANTABOX Energy Manager app. This gives us direct information about your energy manager and allows us to carry out remote maintenance if necessary.

To do this, go to the main menu and click on Support request.

You can briefly describe your problem and attach a screenshot.

Please make sure you enter your e-mail address correctly, otherwise we will not be able to contact you.

If you allow remote access by ticking the green box, in most cases we can analyse and resolve the problem very quickly.

The PANTABOX Energy Manager requires a WLAN with 2.4 GHz, as this enables better penetration and range. Please check whether you are using the 2.4 GHz band for this network.

You could then check whether you can get reception near the router - if not, it is simply too far away. You can place the PANTABOX energy manager closer to the router or connect it via Ethernet.

When the PANTABOX energy manager is connected to your hybrid inverter (Compatibility list) compatible, a home storage unit connected to the hybrid inverter is also automatically recognised.

In principle, the home storage system (or stationary storage system) is prioritised:

In the morning, surplus charging is delayed until the home storage system is full. In the evening, charging is paused so that the home storage system remains full.

A slightly more detailed technical explanation:

Your hybrid inverter regulates the current flow from/to the home storage system. This would supply an active load from the home storage system as it cannot differentiate between the type of load.

This is why the PANTABOX Energy Manager "observes" the energy flows to and from the home storage system and includes any power drawn from the home storage system when calculating the surplus in order to avoid unwanted draining.

⚠️ If the PANTABOX energy manager is not connected to the hybrid inverter, but only a root meter (Shelly 3EM or similar) is connected, for example, an active charge may be supplied from the home storage system. This is due to the control of the hybrid inverter.

Yes, you can set the power mix by clicking on the tool icon at the top right in eco mode. There you will find the settings for smart charging. The "Optimisation slider" allows you to select your individual electricity mix.

Why do you need this?

A vehicle requires a minimum charging current of 1.4kW (1-phase) or 4.1kW (3-phase). Small PV systems only reach these values at peak times. To take more of your PV energy with you, you can also "add" some grid current. This extends the charging window.

Calculation example for 3-phase charging: 

• The 100% is charged exclusively from surplus PV and nothing is drawn from the grid.
• With a setting of 50%, charging is started when 700 watts (1-phase) or 2000 watts (3-phase) of excess power is available.
• If the controller is set to 1%, charging is started as soon as there is a (small) PV surplus.

Yes, a PANTABOX energy manager can be controlled with several end devices.

1. This allows you to pair another smartphone with the PANTABOX energy manager:
2. The smartphone must be connected to the same WLAN as the PANTABOX energy manager
3. When you start the PANTABOX Energy Manager app for the first time, the setup wizard starts. The network setup of the gateway can be skipped at the bottom right
4. The energy manager that has already been set up is displayed and can be selected.
5. The button on the energy manager must then be pressed once for authentication.

From this point onwards, the smartphone can control the energy manager from anywhere.

Ja!
Für das einfache Überschussladen ist grundsätzlich nur eine Information notwendig: der Hausverbrauch, bzw. der Stromfluss am Netzübergabepunkt. Falls der Inverter bzw. der damit verbaute Zähler nicht kompatibel ist, kann ein „Wurzelzähler“ verbaut werden, welcher die Summe aller Ströme vom und zum Hausanschluss misst. Damit kann grundsätzlich eine Nulleinspeisung erzielt werden. Du brauchst dafür lediglich einen Smart Meter, der mit dem PANTABOX Energiemanager kompatibel ist, wir empfehlen den Shelly 3EM.

⚠️ Falls Du einen Heimspeicher hast, gibt es mit dieser Variante eine Einschränkung: Der PANTABOX Energiemanager kann in diesem Fall lediglich die Summenströme von diesem Zählpunkt erfassen und kann keine Daten von einem etwaigen verbauten Heimspeicher berücksichtigen. Aufgrund der Regelungsmechanismen des Hybrid-Inverters* kann es passieren, dass ein aktiver Ladevorgang aus dem Heimspeicher gespeist wird, was meistens unerwünscht ist. Mehr dazu bei Frage „Wie berücksichtigt der PANTABOX Energiemanager meinen Heimspeicher?“.

*(ein Hybrid-Inverter ist schließlich auch ein kleines Energiemanagement-System, welches PV-Produktion, Hausverbrauch und Batteriespeicher zu harmonisieren versucht)

Zur Klarstellung:

• Die Kompatibilität mit einem Hybrid-Inverter erlaubt es dem PANTABOX Energiemanager 
• Produktionsdate
• Verbrauchsdaten (über den mit dem Hybrid-Inverter verbundenen Zähler)
  • Stromflüsse und Zustand des Heimspeichers (über den mit dem Hybrid-Inverter verbundenen Speicher)
  zu erfassen.

Nur damit ist eine umfassende Energieregelung und die Berücksichtigung des Heimspeichers möglich.
Grundsätzlich empfehlen wir also, unsere Lösung mit einem kompatiblen Hybrid-Inverter einzusetzen, da die meisten PV-Anlagen bereits Smart Meter und Heimspeicher verbaut haben. Diese können über die jeweiligen Schnittstellen des PANTABOX Energiemanager direkt benutzt werden – was eine Menge Geld und Aufwand spart.

For those wallboxes that have integrated phase switching, phase switching is activated automatically.

With PV surplus between 1.4kW and 3.6kW, single-phase charging is used; above 4.2kW, the system switches to three phases.

Yes, there is no technical limit on the part of the PANTABOX Energy Manager.

From the user's point of view, the app is currently designed more for private use in detached houses or smaller apartment blocks. The PANTABOX energy manager will soon also support dynamic load management. You will then be able to coordinate the charging power of several wallboxes in parallel.

Lights up blue: Energy manager is in operation and connected to the Internet.

Flashes red: Energy Manager is ready for operation but not connected to the Internet. Please carry out the WiFi setup or connect the device to the home network using a network cable.

Flashes blue / red: Energy manager is ready for operation, but the WLAN signal is very weak.

Flashes blue: Energy manager is currently in WiFi setup mode. The Bluetooth server is active.

Lights up green: Energy manager is currently booting. A restart is triggered by a reset or a software update. The device is then ready for operation again. (*)

Glows pink: Energy manager is currently being restored (recovery partition). Please do not disconnect from the mains!

(*) If the device continues to light up green after 5 minutes, then this is a faulty status (boot loop). In this case, reset the device to the factory settings. (Attention, everything must be set up again).

You can find the list of supported devices here.

The firmware version can be checked in the PANTABOX Energy Manager app under

Menu → System settings → About PANTABOX Energy Manager → Server version.